Terms and Conditions
About Us
Alpine Adventures is part of Alpine Designs and Adventures Ltd a company incorporated in England and Wales under company number: 05835132. You can contact us by any of the following methods:
Telephone: 01825 767990
Fax: 0870 7625712
E-mail: hello@alpineadventures.co.uk
Post: Alpine Adventures, Mallards Barn, 22 Harlands Mews, Uckfield, East Sussex, TN22 5JQ.
How to book
It is important that you follow all the booking directions and details carefully. We will not be liable for your failure to do so. The person who makes the booking is responsible for ensuring that the terms and conditions are drawn to the attention of every person booked on the guided holiday.
You can send the booking form via the website, fax, e-mail or post your booking. A booking will be held for you for a maximum of 3 working days without a deposit. If we have not received a deposit within this time then the place or places will automatically be made available to others. A booking is only confirmed once we have issued booking confirmation.
Cancellation or amendment – by you
If you withdraw from your guided holiday within six weeks of its start date then you will be liable for the full cost of the guides’ fees. Please make sure you have the appropriate cancellation insurance for your holiday.
Cancellation or amendment – by us
We reserve the right to cancel any guided holiday if there are.
1.1 Conditions on the mountain that deem it unsafe to run the guided holiday. This is the decision of the guide or guides working in the field on that particular guided holiday.
1.2 Insufficient bookings.
1.3 We have an irresolvable staffing issue e.g. Illness/injury. Please note we will make every effort for find a qualified replacement UIAGM guide should your Guide be unable to perform his duties.
In the rare event of a holiday being cancelled you will be given one of three options:
2.1. An option to transfer to other dates, in this instance no transfer fee would be applied. If the new holiday fee is more than the original one you will be requested to pay the difference, if it is less, you will receive a full refund of the difference.
2.2. An option of paying a supplement for your holiday to run this may require the services of a third party provider. In this instance we will only use pre-vetted qualified / certified providers.
2.3. An option of a full pro rata refund.
Prices
We reserve the right to change the prices at any time before you book, but you will be informed of any price change before you make a booking.
Once you have paid your deposit or full payment and we have confirmed your booking we guarantee that your guided holiday will not be subject to any increase in price, except in the case of adverse exchange rate movements. In the event of any price increase after the booking is confirmed, you will be notified and if you wish to cancel you will be entitled to a full refund. However, you must exercise your right to cancel within seven days of the issue date printed on the notification.
Holiday Insurance
It is mandatory to have sufficient and appropriate insurance to cover yourself whilst on guided holiday. We cannot accept responsibility for any loss or damage of your equipment or luggage and personal effects. It is your responsibility to care for and to fully insure all equipment and personal possessions.
Your policy MUST cover the terrain and type of adventures you will be participating in.
Problems not connected to our holiday package
If you should suffer illness, injury, or death through misadventure arising out of an activity that does not form part of the guided holiday, we cannot accept liability. We will, however be of assistance where we can.
Our liability
We have exercised great care in selecting providers of travel, accommodation and other facilities. We accept no liability of services or facilities provided by these third parties.
You’re Safety
Whilst every effort is made to ensure your safety in the mountains you must be aware that when participating in mountain activities there is an element of risk. Your guide has the right to cancel or curtail your participation on the holiday if she/he feels you are potentially placing yourself or other members of the group at risk.
Your responsibility
When booking a guided holiday with us you undertake to conduct yourself in an appropriate manner and not to disrupt the enjoyment of others on the holiday or course. Anyone in defiance of this will have their guided holiday terminated with immediate effect and we shall hold no further responsibility to them.
Equipment loaned or hired
You will be accountable for any loss or damage to equipment loaned or hired to you. The cost of repair or replacement will be left to the discretion of the lead mountain guide and the head office.
Snow and weather conditions
We cannot accept responsibility for the snow or weather conditions. In adverse conditions we will make every effort to provide a fun and meaningful holiday.
Complaints
We hope that you will not experience any reason for complaint either with administration and booking or on the guided holiday itself. If, however you do have reason for complaint we ask that you take it up with the lead guide as the problem arises, so that we can attempt to solve it at once. We will not consider a complaint unless it is made at the time of your holiday and put in writing or e-mail within 28 days of the end of your holiday.
Information Accuracy
Care has been taken to ensure that all information you have been given either in writing or orally is to the best of our knowledge correct at the time and given in good faith. However, there may be times when an advertised facility or activity is either adapted or not available due to, for example, adverse conditions or other reasons beyond our control.
Governing Law
In event of any dispute arising between us English law will govern any litigation. We reserve the right to change these terms and conditions at any time. The new version will be posted on the Alpineadventures website and will take effect immediately upon posting.