It is important that you follow all the booking directions and details carefully. We will not be liable for your failure to do so. The person who makes the booking is responsible for ensuring that the terms and conditions are drawn to the attention of every person booked on the holiday.

You send the booking form via the web,fax, e-mail or post your booking. A booking will be held for you for a maximum of 6 working days without a deposit. If we have not received a deposit within this time then the place or places will automatically be made available to others. A booking is only confirmed once we have issued the confirmation form.?

Cancellation or amendment – by you

If you withdraw from your holiday within six weeks of its start date then you will be liable for the full cost of the holiday or course fee. Please make sure you have cancellation insurance for your holiday.?

Transfer of holiday

if you wish to transfer to a different holiday within the same season, and provided there is space on the holiday you wish to transfer to, a £20 transfer fee will be charged. A transfer made less than 28 days prior to the start of the holiday will be classed as a cancellation unless we can re-fill the place.?

Cancellation or amendment – by us

We reserve the right to cancel any holiday if there are insufficient bookings or we have an irresolvable staffing issue e.g. Illness/injury. In the rare event of a holiday being cancelled you will be given one of three options:?

1. An option to transfer to another holiday, in this instance no transfer fee would be applied. If the new holiday fee is more than the original one you will be requested to pay the difference, if it is less, you will receive a full refund of the difference.?

2. An option of paying a supplement for the holiday to run.?

3. An option of a full refund if you decide that no other holidays are suitable for you at that time.?

Prices

We reserve the right to change the prices at anytime before you book, but you will be informed of any price change before you make a booking.

Once you have paid your deposit or full payment and we have confirmed your booking we guarantee that your holiday will not be subject to any increase in price, except in the case of adverse exchange rate movements. In the event of any price increase after the booking is confirmed, you will be notified by letter and if you wish to cancel you will be entitled to a full refund. However, you must exercise your right to cancel within seven days of the issue date printed on the notification letter.

Holiday Insurance

It is mandatory to have sufficient personal insurance to cover yourself whilst on holiday and to cover cancellation due to sickness or injury.? We cannot accept responsibility for your luggage and personal effects. It is your responsibility to care for and to fully insure all equipment and personal possessions.?

Your policy MUST cover the terrain and type of adventures you will be participating in

Problems not connected to our holiday package

If you should suffer illness, injury, or death through misadventure arising out of an activity that does not form part of the holiday, we cannot accept liability. We will, however be of assistance where we can.

Our liability

We have exercised care in selecting providers of travel, accommodation and other facilities. We accept no liability of services or facilities provided by these third parties.

Your Safety

Whilst every effort is made to ensure your safety in the mountains you must be aware that when participating in mountain activities there is an element of risk. Your guide has the right to cancel or curtail your participation on the holiday if she/he feels you are potentially placing yourself or other members of the group at risk.

Your responsibility

When booking a holiday with us you undertake to conduct yourself in an appropriate manner and not to disrupt the enjoyment of others on the holiday or course. Anyone in defiance of this clause will have their holiday terminated with immediate effect and we shall hold no further responsibility to them.

Equipment loaned or hired

You will be accountable for any loss or damage to equipment loaned or hired to you. The cost of repair or replacement will be left to the discretiont of Alpine Adventures staff.

Snow and weather conditions

We cannot accept responsibility for the snow or weather conditions. In adverse conditions we will make every effort to provide a fun and meaningful holiday.

Complaints

We hope that you will not experience any reason for complaint either with administration and booking or on the holiday itself. If, however you do have reason for complaint we ask that you take it up with the most senior member of staff available as the problem arises, so that we can attempt to solve it at once. We will not consider a complaint unless it is made at the time of your holiday and put in writing within 28 days of the end of your holiday

Information accuracy

Care has been taken to ensure that all information you have been given either in writing or orally is to the best of our knowledge correct at the time and given in good faith. However, there may be times when an advertised facility or activity is either adapted or not available due to, for example, adverse conditions or other reasons beyond our control.

Legal challenges

In event of any dispute arising between us English law will govern any litigation.

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